Warranty Policy

Para Mobility is proud of its products and is committed to providing our customers and end users with the best designed and manufactured products. Subject to the limitations and conditions listed below, Para Mobility warrants all new products are free from defect in workmanship and materials under normal use and service at time of purchase.

Scope of Warranty

• Pelican Pool and Spa Hoist
• IBIS Car Access Lifter
• Mobile and Wall Mounted Change Tables
• Flex Lift Collapsible Floor Hoist
• Chameleon Collapsible Shower/Commode Chair
• Therapy Tables
• Tilt Tables
• Any specialised equipment manufactured by Para Mobility

Warranty period

All Para Mobility products are warranted for (1) year from the date of shipping covering:

• Parts only
• Packaging and freight to the client

Repairs or replacement Within the Scope of Warranty

If a Para Mobility product is defective due to Para Mobility workmanship or materials and the defect occurs during the warranty period, then Para Mobility will either repair or replace the product at Para Mobility?s discretion. The repair will be for parts only.

Repairs Outside the Scope of Warranty

Para Mobility distributors do not have the authority to give additional warranty or guarantee on Para Mobility?s behalf.

This warranty does not cover

1. Products that have not been used other than for the direct purpose for which were designed.
2. Products that have been miss-used by the user causing damage or fault.
3. Products which have been modified in any way by any party other than Para Mobility.
4. Products that in the opinion of Para Mobility have not received the proper care, lubrication, service, protection and maintenance as recommended.
5. Products that have been installed, repaired, or altered by persons other than those authorised directly by Para Mobility.
6. Labour or travel costs related to any warranty repair

This warranty will not apply to the product in respect of damage caused by accident or miss-use.

Warranty will be void if the product continues to be used causing further damage after it has been reported to Para Mobility or its distributor.

Conclusion

This warranty does not apply if in the judgement of Para Mobility the product fails due to damage from shipping, handling, storage, accidents, abuse or misuse, or if it has been used or maintained in a manner not conforming to the products, user instructions or has been modified in any way.

Platypus Range

Para Mobility manufactures the Platypus range of products and as such warrants it's Wheelchairs, Pool Chairs, Beach All Terrain Chairs, Commodes and other products to be free of defects in material and workmanship under normal use and service for the stated periods from date of purchase as follows:

PVC Frames                                       - 12 months from date of shipping
Castors, Wheels, Padded seats,  -  6 months from date of shipping
Fabric and Accessories                  -  3 months from date of shipping

The obligation under this warranty shall be limited to repairing or replacing, within a reasonable period of time after you have returned the product to us, any part of the product which the Company agrees is defective under normal use and service, free of charge and deliver it back to you free of charge.

Para Mobility will not repair or replace free of charge any product or part which has been found to have been misused or damaged by accident; or modified, repaired or altered in any way; or had its serial number removed without the express consent of the Company.