Para Mobility | COVID19 Update – we are open and fulfilling our customers’ AT requirements.

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Para Mobility would like to assure our valued Customers, Partners and Colleagues that as COVID19 impacts Australian business, we are committed to fulfilling our Customers’ Assistive Technology requirements.

As a proud Australian manufacturer, our supply chain is not reliant on overseas supplies, so we are not seeing any disruptions at this stage to our manufacturing. 

Para Mobility is open, and our team is business as usual, with social distancing and other Health & Safety protocols in place.

Please note our Business hours are: 

Monday to Friday 9.00-5pm (AEST)

Email: sales@paramobility.com.au 

Ph: 1300 444 600

We are continuously monitoring the situation in Australia and taking due note of the recommendations issued by the authorities. 

Customer Orders
At this stage we do not expect any major delays to existing or new customer orders. 

Troubleshooting
We can provide assistance over the phone or video. If you need help, please send us an email with a photo or short video of the problem. We will address it immediately. 

Equipment Demonstrations & Trials
Demonstration equipment for some products are still available for customers to trial at home.

Spare Parts
Most products Parts are currently available and can be shipped within days.

What are we doing to protect our people and our customers? 

Customer visits, Installations & Servicing 

Minimizing and or cancelling visits to at risk people or venues.

Visits to and from Para Mobility

External meetings are being held by phone or online.

Visitors required to follow Health & Safety protocols & social distancing.

Freight carriers are still able to deliver and pick up goods from our address.

To ensure our Customers and Employees are safe we are actively monitoring the COVID-19/Coronavirus situation and making appropriate plans in preparation for this changing landscape. 

We understand these are challenging times for many families and businesses and we are determined to meet our commitments wherever possible in this unknown environment.

If you do have any questions, please do not hesitate to contact us on 1300 444 600 or sales@paramobility.com.au

We will continue to update you as soon as possible should the situation change.

Best regards,

Sally Farrow
General Manager

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